Here are some pointers that may help with your gas log fire issue....
Observe the Flame
- Does the pilot light stay on?
- Does the main burner flame look strong and stable?
- Is the flame yellow and lazy, or blue and sharp?
A weak or flickering flame may indicate a dirty pilot or low gas pressure.
Listen for Clicking or Unusual Noises
- Do you hear clicking before it shuts off?
- Is there a whooshing or puffing sound?
Clicking may signal the safety valve shutting off due to sensor issues.
Look for Error Lights or Codes (if applicable)
- Is there a flashing light or error code on the control panel?
- How many times does it flash? (This can indicate a specific fault.)
Some units have diagnostic LEDs – note the pattern and check your user guide before restarting the unit.
Check for Drafts or Blocked Airflow
- Are the air vents or grilles clear and unobstructed?
- Is there a cold draft nearby that could be blowing out the flame?
Blocked air intakes or strong drafts can disrupt combustion.
Time the Shutoff
- How many seconds or minutes does the unit stay on before shutting off?
- Does it always shut off at the same time, or is it random?
Consistent shut-off timing points to a sensor issue. Random shut-off may suggest wiring or control board faults.
When Was It Last Serviced?
- Has it been serviced in the last 2 years?
Dust, cobwebs, and debris in the burner or sensor area are very common culprits.
Tomlinson Plumbing has the experience and expertise to help you with you all types of gas heaters ~ central heaters, wall heaters, gas log fires & space heaters in Geelong, Torquay, Barwon Heads, Ocean Grove and surrounding areas. Call us on 5261 2422 to make a booking for a service & safety check.
We can assist with Bonaire, Braemar, Brivis, Cannon, Escea, Heat & Glo, Jetmaster, Real Flame, Regency, Rinnai, Vulcan & more.
